Shipping policy
Shipping Policy for Intimacy Wellness Co
Shipping Policy
At intimacywellnessco.com, we are committed to providing fast, secure, and discreet shipping for every order. Please review our shipping policy below for detailed information regarding processing times, delivery estimates, and shipping procedures.
Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During promotional periods or peak seasons, processing times may be slightly extended.
Once your order has been shipped, a confirmation email with tracking information will be sent to your registered email address.
Discreet Packaging
Your privacy is important to us.
All orders from intimacywellnessco.com are shipped in plain, discreet packaging without product descriptions or branding visible on the outside of the parcel.
Billing descriptors may also appear discreetly on bank or card statements.
Shipping Locations
We currently ship to selected domestic and international destinations where permitted by local laws and carrier regulations.
Customers are responsible for ensuring that purchased products comply with local regulations in their destination country or region.
Estimated Delivery Times
Estimated delivery times may vary depending on shipping destination and carrier availability:
- United States: 3–10 business days
- Canada: 5–12 business days
- Europe: 7–15 business days
- International Orders: 10–20 business days
Delivery estimates are not guaranteed and may vary during peak seasons or due to customs processing.
Shipping Costs
Shipping costs are calculated during checkout based on:
- Destination
- Package weight
- Shipping method selected
Free shipping promotions may be available on qualifying orders.
Order Tracking
After shipment, tracking information will be emailed to you automatically.
Please allow 24–72 hours for tracking updates to appear depending on the carrier.
Lost or Delayed Packages
While we work with reliable shipping carriers, delays may occasionally occur due to:
- Weather conditions
- Customs inspections
- Carrier delays
- High shipping volume periods
If your package is significantly delayed or appears lost, please contact our support team for assistance.
Incorrect Shipping Information
Customers are responsible for entering accurate shipping details at checkout.
intimacywellnessco.com is not responsible for lost shipments, delays, or additional costs caused by incorrect or incomplete address information.
Damaged Items
If your package arrives damaged:
- Take clear photos of the packaging and products
- Contact us within 48 hours of delivery
- Include your order number and supporting images
Our support team will review the issue and provide an appropriate solution.
Contact Us
For shipping questions or order support, please visit: